Terms & Conditions

Stock Availability

All orders are subject to product availability and limited stock levels. We do our best to keep stock levels on the internet as updated as possible but if the product you have ordered is not available at the time of placing an order we will immediately advise if we can get the item and give an estimated time of despatch or offer possible alternatives. In the event that we cannot meet your requirements, we will process an immediate refund and advise you via email. You have the option to cancel your order should you wish.

Payment

We accept Credit Card, Debit Card payments via a secure payment gateway. Cards accepted are MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / JCB / Solo / Switch. The goods will not be delivered until the customer's funds paid to Vertigrow Ltd have cleared in full.

Order Notes

Please note that all transactions will be carried out in Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Vertigrow Ltd monitor prices on a daily basis. We will not be held responsible for pricing errors due to software mal-functions or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Vertigrow Ltd reserves the right to decline orders for bulk or high value purchases.

Credit Card Security

We use Sage Pay to collect/process transaction information. Sage Pay's security policy can be found at http://www.sagepay.com/security_policy

Delivery

Standard order charge is £10.00 per package and /or £52.00 per pallet to addresses within UK Mainland excluding Scottish Highlands and Islands and subject to package size and weight.

Should your order require additional shipping funds we will contact you via email to advise the extra charges that are due, before the items can be dispatched. If you require delivery to an area outside of UK Mainland please contact us directly for a shipping quote.

Your order will be sent to you within 2/3 working days, most deliveries are sent next day. We dispatch orders on Tuesdays and Wednesdays for delivery on Wednesdays, Thursdays and Fridays.

Click & Collect

Subject to stock availability, goods are usually ready for collection on Tuesdays, Wednesdays, Thursdays and Fridays and/or within 2 hours of placing an order. Click & Collect orders for Turf will be ready for collection on Saturday mornings only. (Turf is freshly cut on Fridays only, subject to prevailing weather conditions).

Privacy Policy

We collect only the basic personal details required to process your order. We do not store any customers financial or credit card details in any form. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Cancelling an order

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel. More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

Returns Policy

We aim to please our customers and all of our products come with a no fuss guarantee. Should your product not meet your requirements please return the goods to us with a note explaining your reasons for returning the item. We will do our best to exchange goods or provide a replacement if possible and will refund the amount paid for postage. If a suitable replacement cannot be found we will refund to your original payment method. Please contact us on 01904 400092 should you have any queries.

Contacting us

Please contact us using the details below:
Postal Address:
Vertigrow Ltd
Lawnswood,
Malton Road,
York,
YO32 9TL
Tel: 01904 400092
Fax: 01904 400846
Email: info@vertigrow.co.uk
Web: www.vertigrow.co.uk

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm Vertigrow Ltd or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Vertigrow Ltd owns the copyright in all materials on this site.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of Vertigrow Ltd or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks

All trademarks that appear on this site are the property of their respective owners.

Come and see us!

Our Opening Times

Mon - Fri 8:00am - 5:00pm

Sat & Sun 9:00am - 5:00pm

Any questions? Email us or give us a call on 01904 400092.